7 Common Workplace Communication Missteps—And How to Get Them Right

Communication misfire #1: Framing problems or challenges poorly and passively. We’ll cover framing and mapping your message as the perfect antidote to this problem.

Communication misfire #2: Not adjusting altitude to give just the right level of detail for the audience. We’ll teach you how to give the right level of information for the person and situation.

Communication misfire #3: Not listening… our counterparts know it when we’re not listening, and they feel disrespected. We’ll cover how you can fiercely listen to others.

Communication misfire #4: Not saying “No” and if you do, not saying it with empathy. We’ll cover why it can be critically important to say no and how to say it with empathy.

Communication misfire #5: Using questions as indictments and inquisition tools instead of teaching and clarifying tools. We’ll teach you to leverage the power of asking great, active questions.

Communication misfire #6: Failing to parse out the communications issues in almost all workplace problems. We’ll teach you to use questions and positive persuasion techniques to uncover true interests and then design solutions together.

Communication misfire #7: Whiffing on the communication needs of key stakeholders. We’ll cover how you can invest time in mapping the real communication needs of the stakeholders, including the power-brokers in the situation.